At Timesulin Australia, we understand how important it is to receive your Timesulin order promptly and securely. That's why we offer two convenient shipping options to cater to your needs:

1. Regular Shipping: This option is ideal if you're looking for a cost-effective solution and you're not in a rush. Your order will be delivered to any location within Australia and New Zealand in a standard timeframe sent by our courier partners.
2. Express Shipping: For those who need their Timesulin order more urgently, we offer express shipping. This option ensures that your order is prioritized and reaches you faster than the regular shipping.

If your order is urgent please contact us for assistance.

The delivery time for your Timesulin order depends on the shipping option you choose and your location:

1. Regular Shipping: Orders shipped using regular post typically arrive within 3-7 business days within Australia, and 7-14 business days in New Zealand. Please note that these are estimated timeframes and can vary based on your specific location and local postal services.
2. Express Shipping: For those who opt for express shipping, your order will reach you much faster. In Australia, expect to receive your order within 1-3 business days, and in New Zealand within 3-5 business days.

Please keep in mind that these timeframes are approximate and may be affected by factors beyond our control, such as postal service delays or public holidays. We strive to process and dispatch all orders as quickly as possible to ensure you receive your Timesulin products in a timely manner.

We're here to assist you every step of the way! If you're experiencing difficulties with completing your order for Timesulin, please follow these steps to get the help you need:

1. Contact Us Form: If you can't find what you're looking for in the FAQs, please use our online 'Contact Us' form.
2. Email: You can also reach out to us directly via email at victor@timesulin.com.au
3. Phone Support: For immediate assistance, feel free to call us on +61 438 211 101 (Victor).

We understand how important it is to receive your order on time, especially when it comes to diabetes products like Timesulin. If you're facing any issues with the delivery of your order, here's how you can get assistance:

1. Tracking Your Order: Each order is provided with a unique tracking ID. You can use this ID to check the current status of your shipment on the courier's website. This often gives you real-time updates and an estimated delivery time.
2. Contact Us for Support: If you're still facing issues or if the tracking information is unclear, please reach out to us for support. You can contact us via our 'Contact Us' form, email, or phone support. Provide us with your order number and tracking ID, and we will liaise with the postal service on your behalf.

We understand that sometimes you may need your Timesulin order as soon as possible. While we offer express shipping, same-day delivery may also be available depending on your location.

Please call Victor on + 61 438 211 101 to request availability.

Yes, you certainly can! If you've accidentally chosen the wrong Timesulin pen, we offer a hassle-free swap policy. Here's what you need to know:

1. 30-Day Swap Policy: You have up to 30 days from the date of purchase to initiate a swap for a different Timesulin pen. This gives you ample time to identify any issues with your order and request a change.
2. Contact Us to Initiate the Swap: Please reach out to us via our customer service email or phone line to start the swap process. Be sure to have your order details and the specifics of the pen you originally purchased and the one you wish to swap it for.
3. Return the Original Pen: You will need to return the originally purchased Timesulin pen. We request that the pen be in its original, unused condition to qualify for a swap. Further instructions on how to return the product will be provided when you contact us.
4. Processing Your Swap: Once we receive the returned pen and verify its condition, we will promptly process the swap and dispatch the correct Timesulin pen to you.

We're thrilled about your interest in partnering with Timesulin Australia and indeed offer discounts for bulk orders. We currently partner with organisations such as pharmacies, hospitals, clinics, and other diabetes retailers.

To explore this opportunity, please visit our dedicated wholesale page on our website.

Once we receive your inquiry, our team will review it and get back to you with a customized proposal tailored to your needs. We pride ourselves on offering competitive pricing and value for our wholesale partners. Our team is always ready to assist with any questions or special requirements you might have, ensuring a smooth and efficient partnership experience.